Press the “Next” button and follow the instructions to preform the troubleshooting task. Select Advanced – and make sure that the “Apply repairs automatically” checkbox is checked.Enter the following command into the “Run” box: msdt.exe -id DeviceDiagnostic.You can do this by pressing Windows key + R. You are able to use this facility to trouble shoot possible hardware issues.įollow these steps to use the Troubleshooter facility: Windows provides us with a very convenient facility that you can use for performing troubleshooting. Your only solution in this case may be to repair or replace the device itself. If the device doesn’t work on a different computer, this points to the device itself being the issue. Second, you can plug the relevant device into a USB port on a different computer. You also may wish to replace the offending USB port at some stage. In this case you can simply mark the USB port causing the issue as faulty, and use the USB port that works. If the relevant device is working when plugged into another USB port, this means that the source of the issue is likely the USB port used when the issue arrises. We can easily test that the issue stems from a hardware issue and not an operating system related issue by performing the following checks:įirst, plug the relevant device into a different USB port on the same computer. The “Device Descriptor Request Failed” issue may have been caused by a hardware issue. Remove USB Device and Scan for Hardware Changes.Disable the USB Selective Suspend Setting.In the subsequent sections of this article, I'll give you details on how you might be able to resolve the issue. The following seven headings list out what may have caused the “Device Descriptor Request Failed“ issue. Possible Causes and Fixes for "Device Descriptor Request Failed" Error With each cause of the “Device Descriptor Request Failed“ error, I’ll take you through the steps you'll need to follow to resolve the issue. In this article I'll cover the possible hardware-related issues first, and then we'll get into the possible software-related issues. It turns out, however, that this “Device Descriptor Request Failed“ issue can occur for many different reasons, some hardware related and others software related. In this particular case the external device (the flash drive) was the offending party. Well, at the time, I must confess I didn’t have a clue why Windows 10 could not recognise the flash drive. This means I must know everything about USB ports, printers, scanners, basically all things computer related….right? I have the privilege of being the goto family member when anything goes wrong with something computer related, because I am a computer programmer. Recently my uncle, who lives in Australia, sent my parents, who live in South Africa, a flash drive that was full of pictures of our Australian family getting up to various Australian activities.īut it was very frustrating for my poor Mom when her laptop would not recognise the USB device (the flash drive containing the Australian family pictures).
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